Privacy Policy

Welcome to Lubricon Specialities India ("we", "our", or "us"). Powered by advanced Australian additive technology, Lubricon Specialities India delivers premium automotive, industrial, and heavy-duty lubrication solutions engineered to withstand demanding Indian operational conditions.

We are committed to safeguarding your privacy and ensuring the security of all personal, commercial, and technical information shared with us. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your information when you visit our website, explore our product catalog, or contact us through our enquiry, dealership, or technical consultation forms.

1. Information We Collect

We may collect and process the following categories of information:

Business & Contact Details: Name, organization or fleet name, designation, telephone number, mobile number, email address, physical plant/facility address, and GSTIN/tax details provided when submitting quotation or enquiry requests.
Product & Technical Requirements: Equipment specifications, operational viscosity requirements, current lubricant grades in use, machinery operating temperatures, and commercial volume requirements.
Usage & Device Information: IP address, browser type, operating system, pages visited, time spent, referring URLs, and interaction data captured automatically through cookies and diagnostic analytics.

2. How We Utilize Your Information

Information gathered through our digital channels is utilized strictly for lawful business and customer service purposes, including:

Preparing customized product recommendations, commercial quotations, and lubricant cross-reference analyses.
Processing dealer, distributor, and OEM partner applications.
Scheduling on-site plant lubrication audits and engineering technical support.
Coordinating batch dispatch, doorstep delivery logistics, and post-delivery verification.
Maintaining internal operational records, preventing fraud, and optimizing website security and accessibility.

3. Confidentiality & Non-Disclosure

We respect your proprietary business data. We do not sell, rent, license, or trade your contact details or procurement queries to third parties. Information is disclosed solely to authorized Lubricon field technical engineers, regional distribution hubs, and verified logistics partners exclusively to fulfill your requests.

4. Cookies & Web Analytics

Our website utilizes standard session and analytics cookies to enhance browsing speed, remember language and text zoom preferences, and analyze user engagement patterns. You may disable cookies through your web browser preferences without affecting core website functionality.

5. Data Retention & Security

We enforce strict technical and organizational safeguards to protect your personal and commercial data against unauthorized access, loss, alteration, or disclosure. Data is retained only for as long as necessary to fulfill business engagements or comply with statutory requirements under Indian law.

6. Grievance Redressal & Contact Information

If you have any questions, clarifications, or requests concerning this Privacy Policy or your data, please contact our compliance desk: